1. General
By placing an order on Healthy Roots, you agree to the terms and conditions mentioned below.
These terms apply to all products purchased through our website.

2. Products & Quality
All our products are natural, food, or personal care items.
Slight variations in color, texture, or taste may occur due to the natural nature of the products. Such variations are not considered defects.

3. Order Confirmation & Cancellation
Orders once placed cannot be cancelled after dispatch.
If you wish to cancel an order, please contact us immediately after placing it.
Cancellation requests are subject to order status.

4. Shipping & Delivery
We ship orders using trusted courier partners.
Delivery timelines may vary based on location, courier operations, and unforeseen circumstances.
Healthy Roots is not responsible for delays caused by courier partners, natural calamities, or operational issues beyond our control.

5. Returns & Refunds (Money-Back Guarantee on Purity)
At Healthy Roots, customer trust is our priority. We stand by the purity and quality of our products and proudly offer a Money-Back Guarantee on Purity.

When Returns / Exchanges Are Accepted
We accept returns, exchanges, or refunds in the following cases:

• a. The product is defective, leaked, or damaged
• b. The product received is not pure or does not meet our quality standards.
• c. You received a wrong product

Our Purity Guarantee
If you feel that the product is not pure, adulterated, or does not match the promised quality, you are eligible for:

• a. Full refund, or
• b. Replacement / exchange, as per your preference

This is part of our 100% Purity Assurance Promise.

How to Raise a Return or Refund Request

• a. Contact us within 48 hours of delivery.
• b. Share clear photos or videos of the product and packaging.
• c. Mention your Order ID and issue details.

Once verified, we will arrange:
• a. A replacement, or
• b. A refund to your original payment method

Refund Processing Timeline

• a. Approved refunds are processed within 5–7 business days.
• b. Refunds are credited back to the original payment mode.

Important Notes

• a. Products must be unused and in original packaging for returns
• b. Claims raised after 48 hours of delivery may not be accepted
• c. Taste or personal preference alone is not considered a defect

Need Help?
📧 Email: customercare@healthyroots.com
📞 WhatsApp/Call: +91 9909666111